Frequently Asked Questions
General:
What are your office opening hours?
Monday 9.00 - 5pm
Tuesday 9.00 - 5pm
Wednesday 9.00 - 5pm
Thursday 9.00 - 5pm
Friday 9.00 - 5pm
Saturday Closed
Sunday Closed
How long does it take for you to receive an order?
For our ‘Use your own box’ option with the label we supply, this is a 24-hour Royal Mail returns label so this should arrive with us within that time period after you send. Unfortunately delays can happen with the service but should not usually be more than a day or so. For our courier collection service, your order should arrive back to us within 1-2 working days. All orders are then processed between Monday to Friday from 9:00am to 5pm, and you will be notified once this arrives with us.
What if I have a Non-UK/US keyboard layout model?
If you have a device which is a Non-UK/US model, please select our ‘Average’ condition and below for best pricing.
I am unsure of the battery life left on my device?
Batteries of any device must hold a charge at least 80% of their original capacity or it will be deemed "Faulty or consumed battery". If you are unsure of your battery capacity, please see below for details.
How to check the battery health on your Windows device
You can get information on your laptop battery health by running a command in the command prompt:
For Windows 7 Laptops:
- Click Start button and type cmd in the Search programs and files box
Right click on cmd.exe listed at the top of the Start menu and click Run as administrator - Next type powercfg-energy in the command prompt and press Enter.
This will generate a report called energy-report.html located in the Windows\system32 folder on your C: drive.
- Open the file and scroll down to the Battery Information section:
For Windows 8 and 10 laptops:
- Click Start button and type cmd into the dialog box and hit enter.
- Next, type powercfg /batteryreport and hit enter. This will generate a report called battery-report.html located in the Users\Your Username folder on your C: drive.
- Open and scroll down to the Battery Information section:
This report will give you a lot of different stats, but the one you need to pay the most attention to is the Design Capacity versus the Full Charge Capacity.
The Design Capacity is the original manufacturers health of the battery from new, and the Full Change Capacity is the performance you are currently getting. As the Full Charge Capacity number goes down over time, the less battery life you will get. If the Full Change Capacity is much lower than the Design Capacity, below our specified level of 50% Battery health, then you need to select the "Faulty or consumed battery" condition when placing your order.
How to check the battery health on your MacBook or iMac?
For a quick battery health check on your MacBook please use the following steps:
- Hold down the option key on your keyboard and click on the battery icon in your status bar (top right corner)
- The battery health will appear at the top as either:
- Normal
- Replace Soon
- Replace Now
- Service Battery
If the battery on your Mac is showing a health warning of Replace now, or service battery, then you need to select the "Faulty or consumed battery" condition when placing your order.
More MacBook battery details:
- Click the Apple logo in the top left corner of your MacBook
- Click About This Mac, then on System Report…
- On the left-hand side, there will be a bunch of options, click on Power
- You’ll then find more specifics about your battery performance
I have a device that I can’t find on your site, can I still get a price quote?
We recycle and refurbish a huge variety of tech, but if you have a device that you can’t find on our site, please contact us with the details via email or fill out the quote form ‘Other tech devices’, and we will respond back to you within 1 working day.
If I am not happy with a revised order quote, can I have my tech back?
Yes indeed, if in the unlikely circumstance you are not happy with a revised offer from us, we will simply post your item/s back to you via a secure tracked service within 2-3 working days.
I am an international customer, could I still use your services?
Yes, we would love the opportunity to serve more customers globally, please contact us via email for details.
Payments:
When will I get paid?
We aim to pay you the same day this arrives with us if received before 2pm. For all orders after this time, we will still try to process this all in the same day, but due to time constraints, the payment may be processed on the next working day. Please note that for all larger orders of 5 items and above, the order is usually processed by the next working day.
What payment options are available to me?
Instant transfers are available by bank transfer & PayPal. If you are business or charity and can only accept payment by cheque, please contact us to arrange this.
What happens if I get the model, spec or condition wrong?
Don’t worry, mistakes can happen. If we receive an order that differs from what is expected, we will contact you with a revised offer. For example, if your order says it's a Windows 7 intel i3 laptop, and our technicians determine it's actually a Windows 8 intel i7 laptop, then we'll send you the appropriate offer, and you have 7 days to either accept or decline the new offer. If you choose to accept, then the payment will be processed the same day, if offer acceptance is submitted before 4pm. For all accepted offers after this time, payment may be processed the next working day. If you choose to decline, then we will contact you via email to arrange a return of the device back to you, completely free of charge.
Do I need to send in my power charger, USB cable or accessories?
You are not required to send us any extras, however we will quote you a higher price if you include them. If you have any extra items to include that are not on our site in the selection tool, you can include them as we will responsibly recycle them for you.
Postage:
How do I get my tech to you?
UK:
You will have the choice of using your own box, sending with Royal Mail (Take your device to a Post Office, Service Point or have it collected), or Courier collection (Have your device collected from your address). Either way, it is completely free to send your item. Please note that to select our courier collection service, you must have a minimum order basket value of £200.
If you wish to use the courier option, you will need to choose a collection date during the checkout process. You will receive email confirmation that this has been booked, and our courier will usually keep you up to date via text message, giving you a one-hour time window in which the collection will take place. The courier will arrive with packaging and collect your item at the same time. There is no need for you to pre-package your device or print out any paperwork or labels.
If you wish to use your own box sending through Royal Mail (via the post office), we will send you an email link where you can print off the free returns label. If you do not have access to a printer, you’re local Post Office can print the label for you. Just simply produce the label via the email link and take the email from Royal Mail and your packaged item to a post office branch or Royal Mail customer service point. Alternatively, as a last resort, we can arrange to send you one out via post.
The quote price you receive is valid for 21 days. Please notify us via email or by phone if you do not think you can post the device to us within this time period. Exceptions can be made to extend this time period if we are notified.
International:
Please contact us via email for details.
I have placed separate orders at different times selecting the ‘Use your own box option’, can I combine them together and still use the one label you have already provided to send to you?
Yes, as long as your item weighs less than 20kg, and is smaller than 61cm (L) x 46cm (W) x 46cm (D). For all packages over these dimensions, you will need to send separate parcels, and contact us to request a new label be sent to you via email link.
I have placed separate orders at different times selecting the ‘Courier collection option’, will you collect all the items together?
Yes, as long as you notify us within 48 hours before the first collection date, we can combine all orders together in one collection.
Is there a charge to use the courier collection service?
No, our courier collection is free for all orders over £200.00 in total value.
I have received a label via email, but I don’t have a printer, can you send me one instead?
If you do not have access to a printer, you’re local Post Office can print the label for you. Just simply produce the label via the email link and take the email from Royal Mail and your packaged item to a post office branch or Royal Mail customer service point.
I haven’t received an email to download the mailing label?
Please refresh your inbox and check your spam/junk folders. If the email is still not showing, please contact us asap, and our team will resend the email or arrange alternative methods.
I want to use the courier collection service, but I work all week, do you offer a weekend collection?
We collect your tech 7 days a week using our chosen courier partner. You’ll get a text message from them on the morning of your collection, giving you a 1-hour time slot in which the collection will take place You don’t need any packaging or any labels, as the driver will arrive with a solid box for you to place your tech inside, and they will have all the documentation with them.
What if my order goes missing, or gets damaged in the post?
If you use our pre-paid label then we can claim for loss or damage, however damage is only claimable if the parcel is packed sensibly, and you have a copy of the receipt of postage. We therefore recommend that you package your items in secure padded packaging and send high value items via Royal Mail Special/Recorded Delivery or another insured courier service to ensure successful delivery. Use of our free post or collection service is at your own risk and is not recommended for high value items. If your item goes missing with our selected courier partner, you are fully insured up to the value of your goods, and we would start a claim for loss or damage on your behalf.
Can I send my order through my company using my own postal method?
Yes, if you prefer to use your own postal service then you must include your order reference number so we can identify your package, when this arrives with us. Please send to the following address:
Money 4 My Tech
5 Invicta Business Centre,
Bredgar Rd,
Gillingham,
Kent,
ME8 6PG
Order ref:
I've missed the postage deadline, can I still use your services?
The quote price you receive is valid for 21 days. Please contact us via email or phone if you have missed this deadline for any reason.
Conditions:
What condition is my tech?
We advise that if you are unsure of the condition or specification of your device, please contact us. The order will be revised to a higher or lower price if there are any discrepancies; the new price will be non-negotiable, but we will return the items free of charge if the price is not acceptable.
My device shows a fault that’s not listed in your condition guidelines, what shall I do?
Please contact us via email with a photo of the damage and our team will respond back asap to classify what condition your tech device should fall under.
Data wiping:
Do I need to erase my device before sending to you?
We erase all devices, so you don't have to, but we recommend that you delete any personal information from your devices by performing a factory reset or similar operation. To meet our data protection commitments, we will professionally erase all PC/Mac devices and factory reset all phones, tablets and consoles. Our processes ensure that your personal data is removed from any device before it is recycled or refurbished. It is very important that all accounts and theft protection features such as Find My iPhone, iCloud account or Google account protection are disabled before sending your device, or we will not be able to process the device without requiring your email address and password. For some extra tips, please see our guide section for help.
I'm worried about my data, do you offer a certificate of erasure?
Yes, fully comprehensive certificates confirming full data removal with protection and indemnity insurance can be provided on request if needed.