Choosing the right condition...

We advise that if you are unsure of the condition or specification of your device, please contact us. The order will be revised to a higher or lower price if there are any discrepancies; the new price will be non-negotiable, but we will return the items free of charge if the price is not acceptable.

New (Sealed in original box)

• The device is brand new sealed in the box

Good

• May have minor scratches and marks, but no cracks, dents or damage to screen
• No excessive deep scratching or missing keyboard keys
• No noticeable areas of paint scratched or worn off
• No engravings or permanent security marks
• No BIOS password or equivalent enabled

Average

• May have dents, scratches and marks, but no cracks or damage to screen. 
• No screen or hinges that have snapped or become damaged or disconnected
• No BIOS password or equivalent enabled
• May have a Non UK keyboard layout
• No missing keyboard keys
• No faults, including lines on screen, power button not working, etc. 

Poor

• May have major damage that prevents normal usage
• May have cracks or faulty / multiple missing keyboard keys
• May have a cracked screen
• May have damaged ports 
• May have a faulty trackpad, or a button is not working.

Faulty (free recycling)

• No Power
• May have liquid damage
• May have BIOS password or locking enabled 

Additional Requirements

When selling a laptop, we ask what operating system the device originally came with so that we can calculate its age. For example, a Windows 7 device will be much older than a Windows 10 device. Please only specify the original OS, not any upgrades which may have been installed at a later date. Batteries must NOT be showing any service recommended warning messages and must hold a charge of at least 70% of their original capacity or they will be deemed to be "Not holding charge" or consumed.