What condition?
We advise that if you are unsure of the condition or specification of your device, please contact us. The order will be revised to a higher or lower price if there are any discrepancies; the new price will be non-negotiable, but we will return the items free of charge if the price is not acceptable.
New (Sealed in original box)
- The device is brand new sealed in the box
Working Good
- Minor scratches and marks, but no cracks, dents or damage to screen
- No excessive deep scratching or missing keyboard keys
- No noticeable areas of paint scratched or worn off
- No engravings or permanent security marks
- No BIOS password or equivalent enabled
- Readable COA sticker (only for Windows 7 and older laptops)
Working Average
- May have dents, scratches and marks, but no cracks or damage to screen.
- Screen or hinges have not snapped or become damaged or disconnected
- No BIOS password or equivalent enabled
- May have a Non UK keyboard layout
- No missing keyboard keys
- No faults, including lines on screen, power button not working, etc.
Working Heavy Damage
- Major damage that prevents normal usage
- May have cracks or faulty / multiple missing keyboard keys
- May have a cracked screen
- May have damaged ports
- The trackpad / mouse is faulty, or a mouse button is not working.
Faulty, Not Working (free recycling)
- No Power
- May have liquid damage
- Major damage that prevents normal usage
- May have BIOS password or locking enabled
Additional Requirements
When selling a laptop, we ask what operating system the device originally came with so that we can calculate its age. For example, a Windows 7 device will be much older than a Windows 10 device. Please only specify the original OS, not any upgrades which may have been installed at a later date. All devices, unless otherwise stated on your order, should include genuine/official power cables and plugs/adaptors; third-party accessories are not accepted. Batteries of any device must hold a charge at least 50% of their original capacity or it will be deemed "Not holding charge".
